1 Information about us
The Site is operated by What’s On St Albans
2 Site use and access
2.2 Access to the site is permitted on a temporary basis, and we reserve the right to withdraw any service we provide on the Site. We will not be liable if for any reason the Site is unavailable at any time or for any period.
2.3 From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us.
2.4 The Site is only intended for use by people resident in United Kingdom and Ireland.
2.5 The Site is available for non-commercial and domestic use only. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
3 Amendments & Information
3.2 Any of the material on the Site may be out of date and/or contain inaccuracies at any given time, and we are under no obligation to update such material.
3.3 Due to the nature of the Internet, we offer no guarantees, warrantees or make any representation that this website will be error free.
4.1 To register on the Site you must be over sixteen years of age.
4.2 You must ensure that the details provided by you on registration or at any time are correct and complete.
4.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
5 Password and security
5.1 When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [email protected] immediately.
5.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.
6 Intellectual property
The content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
7 Your use of the Company Site
7.1 You may not use the Site for any of the following purposes:
7.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
7.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
7.1.3 interfering with any other person’s use or enjoyment of the Site; or
7.1.4 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
7.1.5 copy or duplicate any text/copy/images from the website for use on any personal or business website unless given permission to do so.
8 Availability of the Site
8.1 Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Site you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.
8.2 Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
9 Suspending or cancelling your registration
9.2 You can cancel your registration at any time by informing us in writing at [email protected]. If you do so, you must stop using the Site.
9.3 The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s statutory rights or liabilities.
10 The Company’s liability
10.1 The Site may provide content from other Internet sites or resources and while the Company tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
10.2 If you take advantage of any discounts, offers, promotions, or are involved in transactions with any businesses in relation to an offer, deal, promotion etc found on or through the Site, including but not limited to payment and delivery of goods or services, any other terms and conditions, warranties or representations associated with such transactions are solely between you and the providers of the offers, discounts, promotions etc. You agree that we shall not be liable for any loss or damage of any sort incurred as a result of any such dealings, or as the result of the presence of such offers, discounts, promotions etc.
10.4 To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
10.4.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
10.4.2 Any liability for direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including without limitation any liability for:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data;
(f) loss of goodwill;
(g) wasted management or office time; and
(h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
10.5 This clause 10 shall not limit or affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
11 Processing your Information
12 Site Transactions
Contracts for the supply of goods or services formed through the Site or as a result of visits made by you are governed by our Terms of Sale.
13 Third Party Websites & Linking
13.2 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.3 You must not establish a link from any website that is not owned by you.
13.4 The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice.
13.5 If you wish to make any use of material on the Site other than that set out above, please address your request to[email protected]
14 Viruses, Hacking and other Offences
14.1 You must not misuse Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Site will cease immediately.
14.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
15 Advertising and Sponsorship
Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
16 Applicable Law
17 International Use
The Company makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom and Ireland, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom and Ireland, you do so on your own initiative and are responsible for compliance with local laws.
18.4 If you have any queries please contact [email protected]
Terms of sale
2.1 In this Terms of Sale unless the context otherwise requires the following words shall have the following meanings:
2.1.1 “Loyalty Card” means the What’s On St Albans loyalty card which offers discounts and special offers to all registered users through our Promotional Partners. The Loyalty Card lasts for 1 year and must be renewed annually.
2.1.2 “Promotional Partners” means any business, affiliate, sponsor or commercial enterprise or other participants in any discount or offer scheme that may be available to you offering products and/or services whether through the use of the Loyalty Card or otherwise. For the avoidance of doubt Promotional Partners shall not deem What’s On St Albans to be a partner, agent, representative or joint venture in a legal context of such a Promotional Partner.
3 Information about us
The Site is operated by What’s On St Albans
4 Your Status
By ordering a Loyalty card, you warrant that you are a resident of United Kingdom & Ireland, not acting in a business capacity and are legally capable of entering into binding contracts and that you are at least sixteen years old.
5 Formation of the contract
5.1 These Terms of Sale apply to all Loyalty Cards purchased by you whether you have purchased through the Site or through our authorised representatives.
5.2 The purchase of your Loyalty Card and the contract with you is conditional upon successful activation of the Loyalty Card and, therefore, no contract exists between you and the Company for the sale of any Loyalty Cards until the Company has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Company does so, there is a binding legal contract between you and the Company for 1 year.
5.3 The contract is subject to your right of cancellation (see below).
5.4 The Company may change these Terms of Sale without notice to you in relation to future sales.
6 Price & Payment
6.1 The price of the Loyalty Cards ordered through the Site will be as shown on the Site at the time you place your order.
6.2 The price of the Loyalty Cards purchased through one of authorised representatives will be at the price stated on the Website. Please contact us at[email protected] if this is not the case.
6.3 The price of the Loyalty Cards are inclusive of VAT.
6.4 Payment for the Loyalty Cards and postal/delivery charges (if appropriate) can be made by any method shown on the Site at the time you place your order.
7 Delivery & Risk
7.1 The Loyalty Cards you order will be posted to the address you give when you place your order, except that we will not post outside the United Kingdom and Ireland.
7.2 Every effort will be made to deliver the Loyalty Cards as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.
8 Your right of cancellation
8.1 Where you have placed your order through the Site, you have the right to cancel the contract at any time up to the end of seven (7) working days after you receive the Loyalty Card (see below) unless you commence using it. A working day is any day other than weekends and bank or other public holidays.
8.2 To exercise your right of cancellation under clause 8.1, you must give written notice to the Company by post, fax or email, at the address, fax number or email address shown below.
8.3 If you exercise your right of cancellation under 8.1 after the Loyalty Card has been delivered to you, you will be responsible for returning the Loyalty Card to the Company at your own cost. The Loyalty Card must be returned to the address shown below by recorded delivery. You must take reasonable care to ensure the Loyalty Card is returned to the Company in its original condition and not damaged in the meantime or in transit.
8.4 In accordance with clauses 8.1 and 8.2 once you have notified the Company that you are cancelling the contract, the Company will refund or recredit you within 30 days for any sum that has been paid by you or debited from your debit card or credit card for the Loyalty Card.
8.5 Please note this clause 8 does not apply where you have purchased your Loyalty Card through one of our authorised representatives. You may have a right to cancel under that contract but you will need to contact the authorised representatives directly for details of their refund policies.
9 Our right of cancellation
9.1 The Company reserves the right to terminate your Loyalty Card or decline to issue a Loyalty Card if in its reasonable opinion the Company believes the Loyalty Card is being or will be used;
9.1.1 in a manner contrary to these Terms of Sale,
9.1.2 in a dishonest manner,
9.1.3 to abuse or attempt to abuse the Loyalty Card or the Company and/or
9.1.4 against the spirit and intention of the Loyalty Card.
9.2 The Loyalty Card will only last for one year and if you do not renew it, we will cancel your Loyalty Card and you will not be able to take advantage of any offers, discounts and promotions through our Promotional Partners.
10.1 If the Loyalty Card supplied to you is damaged or you have any other complaint about the Loyalty Card, you should notify the Company in writing at the address, fax number or email address shown below. Your statutory rights are not affected.
10.2 The Company will not be liable for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by events outside our control.
10.3 All offers and discounts with participating companies and businesses are subject to availability and on the standard terms and conditions of the business, supplier or company offering the discounts and offers. Details of all discounts from time to time available will be shown on the Site.
10.4 The Company will not be liable for any offers or discounts which have been withdrawn by a third party at any time after you have purchased or activated the Loyalty Card.
10.5 Loyalty Cards cannot be used in conjunction with offers our discounts with any other card scheme.
10.6 Please note that we do not accept any responsibility for the loss or damage to your Loyalty Card.
10.7 If you take advantage of any discounts, offers, promotions, or are involved with any businesses in relation to a offer, deal, promotion etc found on or through the Site, including but not limited to payment and delivery of goods or services, any other terms and conditions, warranties or representations associated with such transactions are solely between you and the providers of the offers, discounts, promotions etc. You agree that we shall not be liable for any loss or damage of any sort incurred as a result of any such dealings, or as the result of the presence of such offers, discounts, promotions etc.
11 Data protection
11.2 The Company will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Company would like to notify you of products and offers that may be of interest to you from time to time. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Company.
12.1 The Loyalty card can only be used with participating promoters who may from time to time offer discounts or other offers in conjunction with the Loyalty Card.
12.2 The Loyalty Card is only for consumer use and cannot be used in conjunction with any business or commercial objectives.
12.3 The Company is not an agent, in partnership or authorised representatives of any participating promoters.
12.4 The company reserves the right to assign the terms of this agreement to a third party but you may not assign your obligations.
13 Applicable law
These Terms of Sale and the supply of the loyalty cards will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.
1.2 If you have any queries about the policy, please contact us at [email protected] and we will do our best to answer your questions.
1.3.1 “Loyalty Card” means What’s On St Albans loyalty card which offers discounts, special offers and deals to all registered users through our Promotional Partners.
1.3.2 “Promotional Partners” means any business, affiliate, sponsor or commercial enterprise or other participants in any discount or offer scheme that may be available to you offering products and/or services whether through the use of the Loyalty Card or otherwise. For the avoidance of doubt Promotional Partners shall not deem What’s On St Albans to be a partner, agent, representative or joint venture in a legal context of such a Promotional Partner.
2 Personal information collected
2.1 We will collect the following personal information from you:
2.1.1 name, a user name, gender, date of birth;
2.1.2 e-mail address, postal address, telephone number;
2.1.3 your interests;
2.1.4 debit card number, issue number and expiry date
2.1.5 credit card number and expiry date;
2.1.6 records of any correspondence sent to us;
2.1.7 details of transactions carried out through the Site and the fulfilment of your orders;
2.1.8 details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2.2 Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of discounts and offers on products and/or services that your Loyalty Card has to offer.
3 Use of this information
3.1 We will use this information in order to:
3.1.1 administer your accounts with us;
3.1.2 process orders or applications submitted by you;
3.1.3 send you information about discounts and offers available through your Loyalty Card on products and services, where you have consented to be contacted for such purposes;
3.1.4 verify your identity;
3.1.5 carry out marketing analysis and make general improvements to our Site;
3.1.6 to obtain your views or comments on the services we provide;
3.1.7 to ensure that content from the Site is presented in the most effective manner for you and your computer;
3.1.8 to notify you about changes to the Site or service provided;
3.1.9 contact the winners of our competitions and to help us plan other promotional activity.
4 Sharing this information
4.1 Products and services available on this Site may be offered in conjunction with our Promotional Partners and any other participants in any discount or offer scheme that may be available to you through your Loyalty Card.
4.2 In order for those services to be provided we may provide some necessary details about you to Promotional Partners. We will tell you about this at the point we collect that information on the Site. Please note that certain discounts and offers on products and/or services available through our Promotional Partners may be unavailable if you do not want to disclose the personal information you are asked for.
4.3 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
4.4 In addition we may pass your information onto one of our carefully selected Promotional Partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to [email protected].
4.5 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 (as amended from time to time).
4.7 Other than as set out above, we will not disclose any of your personal information without your permission.
5 Information automatically collected from your computer
5.1 Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.
5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
6.1.1 we can recognise you when you revisit the Site and so that you will not have to re-enter your details each time you visit the Site
6.1.2 to speed up your searches and store information about your preferences, in order to customise the Site to your individual interests
6.1.3 to track how our site is used and to improve and update our content
7 Web beacons
7.1 The Site may contain electronic images known as web beacons (also known as clear gifs) that allow the Company to count the number of people that have visited the web pages contained on the Site.
7.2 The web beacons do not extract any personally identifiable information and are only used to track the effectiveness of a particular marketing campaign or web page.
8 Information about other products and services
8.1 From time to time we may send you information about any of our Promotional Partners products and services or any offers or discounts available through our Promotional Partners or any businesses offering discounts, savings or offers which may be available through your Loyalty Card and which we think may be of interest to you.
8.2 You can tell us to stop this at any time by sending an e-mail to [email protected]
8.3 Also, as mentioned above, we may pass your information onto one of our Promotional Partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to [email protected]
9.1 We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
10 Use of forums or chat rooms
The Site may from time to time include chat rooms, forums, message boards, and/ or news groups (all of which will be governed by separate terms and conditions) on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
11.1 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, therefore any transmission is at your own risk.
11.2 Where possible we have implemented technology and policies to safeguard your privacy from unauthorised access and improper use we use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.
11.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
12 Linking to third party websites
12.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that before submitting any personal data, you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
12.2 In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that before submitting any personal data, you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
13 Transferring your information outside of Europe
13.2 If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
14 Your Rights
14.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such by contacting us at [email protected]
14.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
15 Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at [email protected] or write to us at What’s On St Albans, 3 Lower Paxton Road, St Albans, Herts AL1 1PG.